Site Protection helps you check threats and vulnerabilities in your website. It alerts you with issues that need your urgent attention. It does the following:
Note: Server-side scanning is not compatible with our Website Builder because of its customised backend infrastructure
Site Protection detects malware, SPAM injections, website errors, disabled sites, database connection issues, and code anomalies that need fixing. They can be the following:
Since online threats are evolving, we also improve our service every time. Currently, we help clean up the following through Site Protection:
As soon as you receive an alert for an infection, log in to your account manager. Go to Site Protect. Click Setup and look for Site Scanner. Select the site to scan in the dropdown and click Scan Now. Once the scan finishes showing infected areas, click Remove Malware. Fill out the fields before you click Request Malware Removal. Our team will remove the infections and tell you once it’s finished.
You can also request a server scan by clicking Server Scanner and following the same steps.
We will be removing all affected files. However, you’ll need to re-upload the clean copies of your website files to fix it. Alternatively, you may request our backup files at a reasonable cost but we cannot guarantee that our backup will be the most recent.
Make sure to always keep a recent backup for your site.